We hope that never happens! We are happy to remedy the problem as long as we are notified within 7 days of your appointment. At Hart & Harlow we want you to always feel comfortable with discussing any concerns with your stylist. They are professionals, and are fully invested in making your experience something pleasant and rewarding. So please, sometimes the biggest fiascos in hair can be solved before ever leaving your appointment by simply speaking up, and asking as many questions as you like. Communication is key!